Background Backblaze Support
Backblaze Has been providing computer backup and ranks as one of the most popular backup alternatives. Backblaze Support
The Reasons for that come down to 3 things above all: Backblaze provides unlimited backup on your computer and external drives, sets the bar for internet backup in regards to ease of use and comes at a cheaper price than any other service.
We’ll Discuss these benefits in much more depth throughout this Backblaze inspection, in addition speeds, support and security. We’ll also point out where Backblaze drops short, which might lead some individuals to favor Backblaze’s most capable competitor, IDrive, which you can read about in our IDrive review.
If You’ve already made your mind up to provide Backblaze a shooter, head to Backblaze to generate use of this trial. For an overview of online solutions for home users, be sure to take a look at our storage providers that are very best cloud comparison graph.
Backblaze’s differentiating strength is its simplicity of Use, which can be rooted in the fact that it’s an backup service and works simply by backing up files based on their extension. There’s very little user management demanded.
Weaknesses Add a lack of mobile backup and that previous file versions are not kept indefinitely. Also, you’re confined to one computer, even though that’s not surprising for an backup service.
There Are a few issues with Backblaze’s approach to encryption, also, which is only private once you’re backing it up. More on that in our”safety” section.
Cloud Backup Services Defined
Google Drive dropbox, iCloud, OneDrive and the like are online-sycing services. They create copies of a particular set of documents on your device, sync those documents to all your devices, and may share some files with your friends or colleagues. But it would cost to use an support to back up all your files. Where a service steps in this is. Backblaze Support
Backblaze Provides a good online backup service while keeping the process as simple as possible.
As A solution made to lessen the work its users will need to do to protect their computers, it shouldn’t be surprising that Backblaze is not quite as feature-packed as online backup services like IDrive, SpiderOak ONE or CloudBerry Backup (CloudBerry Backup inspection ), all of which take more complicated methods to disaster recovery.
For Example, Backblaze doesn’t offer you any sync capacities like IDrive or even SpiderOak perform (SpiderOak inspection ). Also, its scheduling options are far more sparse than what you’ll find with IDrive. We are going to talk a bit more about that last point once we discuss the process under.
All Nevertheless, Backblaze does provide some nice perks. These include external hard drive backup, multiple threads, speed throttling access and document sharing.
Backblaze Additionally backs up versions of files, although only for up to 30 days. There is no way to extend the versioning policy, which is a pity since Backblaze is an unlimited backup service. This limits Backblaze’s usefulness when it comes to ransomware protection.
Backblaze Has some fantastic security features that we will cover more, under. Included in these are encryption and two-factor authentication. Backblaze Support
1 characteristic in Backblaze is Locate My Computer Performs an check on the place with any networks that are connected of your computer. After that you can access this information via the Backblaze site to see IP address and the last-known ISP utilized, together with a map.
This isn’t a feature we found in other online-backup services, however It’s not a complete departure from this app’s backup-and-recovery focus. It could certainly come in handy in case your notebook is stolen or lost.
Backblaze lets you add an optional personal encryption key when you create your account, preventing anybody else from decrypting your information. Just bear in mind that if you lose that key, perhaps not even Backblaze will be able to recover your data.
The Restore Return Refund app is a Service offered by Backblaze for clients who need to restore a great deal of information. You won’t have to download the information on the world wide web, which can take hours or even days; rather, Backblaze will put the data on a storage drive and then mail it to you.
You Can ask either a USB flash drive ($99), holding up to 256GB of data, or a USB hard drive ($189), holding up to 8TB of information. (All these are double the sizes prior to January 2019.) Should you return the driveway within 30 days, you are going to get a complete refund and will have to pay only the return shipping cost. You can do this up to five occasions each year, after that point, you’ll be permanently charged to your driveway.
IDrive will also ship you a driveway, although Once per year before you begin paying. Carbonite provides a comparable service on its plans. However, you can also send your initial backup to IDrive on a removable disk, which could spare you weeks or days of bandwidth-crushing uploads.
Backblaze archives older versions of changed files For only around 30 days. A few other services, for example Acronis, IDrive and SpiderOak, keep older versions forever, which could come in handy. Backblaze Support
We tested each service with a 15-inch Macbook Pro 2017. Mobile programs were tested on a Google Pixel XL 2. Each service’s program was uninstalled from both devices before the other service’s program was installed.
Our evaluation set of documents to back up consisted of 16.8GB of documents, Photos, videos and music. We uploaded this information to each cloud backup service after which restored a 1.12GB subset of those files to the Macbook Pro.
We used the GlassWire program to monitor upload and download Speeds on Windows, and also the built in Resource Monitor to track CPU usage. We ran tests using TDS Telecom Extreme300 Fiber Internet home service (with possibly 300 Mbps down and 300 Mbps up) at Middleton, Wisconsin. Real-world rates during testing were typically closer to 280 Mbps down and 120 Mbps up, according to speedtest.net.
Our first upload of 16.8GB of files using Backblaze’s standard Settings took approximately 2 hours and 42 minutes. At an average transfer rate of 14.8 Mbps, this made Backblaze one of the quickest uploaders one of the services we tested, even though it turned out to be a distant second to the 26.1-Mbps typical upload speed that IDrive attained.
Restoring 1.12GB of photo and video documents took approximately 10 minutes and 30 seconds, just a bit longer than Acronis True Picture shot, but much behind speed freak SpiderOak One, which revived the files in only under 2 minutes. (SpiderOak had the longest upload time, though.) In accordance with speedtest.net, our link provided 280-Mbps download in the moment, whilst Backblaze transferred the files at 15.3 Mbps.
The Backblaze software had a impact on Our computer’s functionality, employing an average of 3% of our Mac’s CPU cycles during backup and varying from 0 percent to 12 percent throughout the backup. Backblaze’s average CPU usage dropped below 1 percent after the initial backup.
Ease of Use
Backblaze Unquestionably provides the easiest backup experience from any service we have ever tested. As there’s no need to manage how much data you’re backing up, Backblaze only takes all of it.
Well, most of it. Files, applications and operating system files are not backed up. The cause of this is that some issues can be caused by restoring those types of files .
The Backblaze application embodies minimalism. This sets it apart from providers like IDrive and SpiderOak, which have interfaces packed with settings.
Backblaze Does possess a preferences tab, however there’s no requirement to tinker with it unless you discover the backup process slowing down your system (we didn’t experience any problems during our testing).
The Backblaze web interface should not cause any headaches. Navigation tabs are along the left side where you’d expect them to be and add an”summary” tab to check your account status and”view/restore” tab to access files.
Overall, Backblaze is simply well designed. Backblaze Support
File Backup & Restoration
During Setup, the Backblaze client automatically scans your hard disk. There are no file size limitations. It returns an aggregated summary of everything, once completed.
Click “fine” and your backup will get underway. Based on how much information you have to backup, this can be a lengthy process, taking a few weeks in fact. (See our rate segment below to find out how Backblaze compares with the contest ).
If You don’t wish to certain folders or file types, these may be excluded from the settings menu.
After Your primary backup finishes, you may opt to let Backblaze protect your computer regularly, or you can elect for scheduled backups.
Contrary to Some other backup options and iDrive, you can not limit your schedule based on certain days of the week. You may just switch telling Backblaze exactly what time to begin running. This is only a minor annoyance, but given that continuous backup is the best method to guard your hard disk and doesn’t seem to impact system resources within our expertise.
Backblaze Also lets you backup any USB or Firewire external drives you’ve got (do notice it doesn’t allow NAS devices). It’ll handle that part if they’re connected during backup. You insert them and can plug them in later.
That is Really all there is to learn about the procedure.
Restore Procedures with Backblaze are run through the internet interface. Clicking the”restore options” button at the background opens your browser and your own account on Backblaze, in which you’re given three choices to get your files back.
The Most frequent is reestablish through zip file. Zip restores are limited to 500GB per petition and can take a bit of time. You do not need to stay around and stare at your computer, though: you’ll get an email once your zip file is ready. A maximum of five requests could be filed at any one time.
Backblaze Courier Service
Alternatively, You’re able to go with the Backblaze courier restoration service, which is usually faster for recoveries. Courier recovery alternatives include a flash drive for up to 128GB plus a hard-drive for up to 4TB. The support costs money up front for your restoration apparatus, but Backblaze will refund you once you ship it back, basically making it a deposit.
Courier Retrieval is a nice option, however IDrive does the same thing for both restores and first backups, and only charges you in the event that you don’t send back the device. Backblaze Support
After You’ve selected your retrieval preference, you can scroll down to choose which files you want to recover. This section of the process is straightforward. Our only criticism is that 30MB is not restricted to images and just pictures smaller than document preview. You can get your files via your mobile device.
The apps just Allow You to discuss access and find individual Computer files backed up to Backblaze’s servers. The apps do not really back the telephones or tablet computers themselves up. Some other cloud-backup providers, such as IDrive, do back up mobile devices, but this might not be mandatory, since Apple and Google back up mobile devices at no cost.
Nor does Backblaze back up programs or system files. The Argument is that documents can be reinstalled from program shops or disks keep your product activation codes handy. (Some online-backup providers do back up operating systems and software, but few do by default.)
Backblaze has, without a doubt, the desktop software of Any of those online-backup services we tested. The most important control panel displays the status of your backup and little else, save for a URL to the web app you’d use to restore your data.
Backblaze does offer a few settings for consumers who need a bit more control. You can schedule uploads, such as the potentially massive upload, which means you don’t bog down your home network.
You can also utilize a personal encryption key for Extra safety on Top of the AES-128 encryption which Backblaze uses by default. Just remember that opting to use the private key means that you’re solely responsible to it and that you’ll be unable to recover your data without it.
There is Not much getting around the fact that backups can take a good deal of time. Nevertheless, some services manage uploading and downloading greater.
Typically, We examine how well a backup service performs by completing a couple of upload and download tests using a 1GB test folder. Since Backblaze backs up files automatically, however, we weren’t able to do so in this case. Instead, we needed to rely on information provided by Backblaze.
When You run your primary backup, there is a button at the client that reads,”how long will my first backup take.” Click this button and you’ll be redirected to a site where Backblaze will give you a good idea of just how long you are going to be waiting. It was two days. Backblaze Support
The Amount of information labeled for backup on the test computer was 89,251MB (roughly 89GB). That works out to nearly 45GB daily or 1.85GB per hour. WiFi upload speeds on our test computer were clocked at 8Mbps, which with no overhead should upload at a rate of about 1GB a 17 minutes.
So, Our upload to Backblaze was running at around 50 percent of power, which isn’t great, but to be honest we also conducted these tests from Chiang Mai, Thailand. Additionally, the two-day quote was rounded to the nearest day, so our math is far from exact.
Backblaze Says it does not restrict download or upload speeds, therefore the only aspects which should be impacting those times are space to host (Backblaze is in California) and two procedures: encryption and file compression.
For Comparison’s sake, we analyzed IDrive under these very same conditions and could upload our 1GB evaluation folder at about 20 minutes. Backblaze was outperformed by IDrive, though not by too much. If you are running backups from the U.S. and over a fast online connection, you should not have some issues.
Backblaze Speed Up
To Speed things up, Backblaze also lets you increase the number of backup threads you’ve running, and that’s something most other online backup providers (IDrive included) don’t do. Moreover, you can boost the speed at which copies complete by adjusting settings .
Finally, Copies are processed. Not only are just the files which have changed backed up, but only the sections of documents that changed. Backblaze does so by processing files in the block level.
Security & Privacy
Backblaze Takes some but not all the measures we want to see to safeguard consumer information. That comes with an option for personal bandwidth, which you can activate in the”settings & security” tab of their desktop client.
Normally, Backblaze retains your encryption key. Only you’ve got the key with personal encryption enabled. The benefit is that only you can decrypt your files.
However, Backblaze’s implementation of the feature is flawed. Though your files are encrypted before being delivered into the cloud, retrieval demands that you provide your passphrase into Backblaze so that the support can decrypt them before sending them.
Most Other online copies that offer private encryption, including Acronis True Image (Acronis True Image review), don’t require the same. The reason is that all Backblaze restores are performed over the web, rather than using your desktop customer.
Backblaze Says your passphrase is not recorded and is deleted after its being used to decrypt your files. However, you have to select the firm’s word for that, which entirely defeats the purpose of personal encryption (not having to take anybody’s word that your privacy will not be mishandled).
The Disadvantage of encryption — even Backblaze’s halfway version — is that in case you forget your password, Backblaze can not reset it to you; you’ll have lost access.
With Or without personal bandwidth, Backblaze encrypts all of your documents . The level of encryption is. It is estimated that it might take force attack in the supercomputer several billion years to succeed. Backblaze Support
Your Files are encrypted before they leave your device and are protected with SSL in transit to rebuff any eavesdroppers. So that if one should ever crash, then you won’t lose your data, on multiple servers , multiple copies of your documents are stored within the data centre itself.
This Method of information protection is known as RAID. The Backblaze info centers are procured against both virtual and physical intrusions, and made to withstand natural disasters. They climate.
While Encryption keys may be unhackable, weak passwords are not. To avoid someone with your password from accessing your backup, Backblaze enables you to enable two-factor authentication (2FA).
With 2FA on a login happens on an unrecognized pc, a security code will be required in addition. Backblaze lets you receive that code via using or text Google Authenticator.
You Can opt to need a security code every time you login. In addition to great security for your data, Backblaze comes with a computer location option. While not really in the scope of backup, it is a nice feature.
Backblaze provides two support stations for Resolving any issues you’ve got: chat and email. Email requests can be sent through an online form or you can email support directly. You may check the status of your petition online after it has been filed so you’re not left in the dark.
Generally, However response times are good. Backblaze has support technicians replying them 24/7 and guarantees a response within 24 hours. A test question was filed by us and received a reply back. Backblaze Support
Live Chat will bring about a much faster response, given the problem doesn’t require escalation. But, live chat service hours are restricted to Monday through Friday between 9 a.m. and 5 p.m. PST.
In Addition to chat and email, Backblaze keeps a knowledge base which should answer questions. In fact, as you’re filling out a service request, Backblaze will suggest a few articles .
To Help navigate the service site, there is a search alternative provided. You can also browse by groups such as installation, troubleshooting, backing up, restoring and FAQs. Overall, we were impressed by the depth and clarity of available articles. Video tutorials would have been a wonderful addition.
A Forum might be a nice touch though Backblaze is so easy to use that it is not likely it would get much use.
Backblaze Keeps its pricing structure as straightforward as its service. There is just 1 plan for home computer security, which gives you backup for a single device. The price is $5 per month, which makes it among the least expensive backup services out there in addition to being one of the best.
If You’re not opposed to some long-term subscription, so you may get two weeks free for signing five weeks free for signing up for two years, and up for a year in advance.
After You’ve decided Backblaze is the very best home for your own data, you could too take advantage of the yearly or biannual discounts.
Initial Backups can take days or weeks to complete, so switching backups is often more trouble than it’s worth, particularly if you’ve got a service that is fantastic such as Backblaze. Backup services do offer you a month-to-month option because of this.
Now That CrashPlan has closed its doors to house subscribers, the nearest rival for Backblaze is Carbonite (Carbonite review), which also offers unlimited backup for one device. However, the closest analog subscription Carbonite has to Backblaze Personal is its own Plus plan, which costs $99.99 each year.
You Can get Carbonite Basic for $59.99 annually, but that plan doesn’t include automatic video backup or external drive assistance.
IDrive Is another CrashPlan alternative that is popular. Its monthly program is 52.12 for its first year, after which it lumps to $69.99. With IDrive, you are restricted at 2TB of backup space although IDrive can be used to sync files and backup unlimited devices.
The Bottom line is that Backblaze is all about the bottom line. For most users, there is probably not a much better deal available in the online backup space. Backblaze Support
There Are reasons not to like Backblaze. You’re restricted to one computer and device backup is not included. The most persuasive reason to check at a few of our other online backup testimonials, however, is the company’s incomplete implementation of private encryption (the fact that you need to supply them with your own password when regaining data, which should not be the case with authentic private, end-to-end encryption).
Past That, there is not much to dissuade our view that Backblaze now reigns as a king of the internet backup hill — at least, when it comes to consumer backup. The term that comes to mind when trying to encapsulate what Backblaze is about is”set-and-forget.”
It’s The backup option for users who do not need to be bothered backing up their computer but still need it backed up (the have-your-cake-and-eat-it-too audience ).
Automatic File uploads based on document type and backup make that potential. Beyond ease of use, Backblaze offers data security and customer care that is good. It’s only a well-designed, tasteful approach to protection. Backblaze Support