Intro Constant Contact Customer Service
Constant Contact happen to be in the email marketing video game since 1995. During this time they have managed to turn into one of the most used email tools in the world, boasting over 650,000 clients. Constant Contact Customer Service
What Makes them unique is that they have added features over the decades that none of their competitions game, such as an event management tool, surveys, and social campaigns. All these contribute to the collection of email alternatives as well as automations and newsletters that are recurring.
On top of these options, they also boast a Marketplace with over 400 programs and integrations that cater for even the most market of merchandise. Yet despite attributes and these flashy numbers, interest in Constant Contact seems to be on the decline, at least according to Google Trends. Reason for us to have a look at Constant Contact’s ins & outs and check whether it’s still applicable in the 21st century.
If you are choosing an email Marketing tool for the small business, you can do a lot worse compared to Constant Contact (which begins at $20 a month). Then the business provides a trial if you would like to try out some of the features without committing. This review looks specifically at the Email plan, which supports up to 500 contacts. Were it not for some unexplained hiccups, Constant Contact might have been an easy choice for our option.
How Can Constant Contact pile up against the Contest for companies with 2,500 contacts? It carries a price tag that is top. Many email advertising programs also have a limit on the number of messages you can send in a month but Constant Contact doesn’t.
Since our last appearance, Constant Contact has Added email autoresponders beyond those triggered by sign-ups, such as birthdays and anniversaries. You can even send an email series to a certain set of contacts, like a guide to getting started with follow-ups or your service to a event. This works by matching them up with autoresponders and copying your contacts. The image library now allows 2 GB of storage, with a maximum file size of 5MB. Users can also access paid and free stock photographs straight through Constant Contact. You can interact with support via Twitter. Constant Contact Customer Service
Constant Contact is easy to use and has plenty Of help options, starting with the data icons helpfully located alongside disciplines and choices describing what they are, extensive Knowledge Base articles, and trainers available. Constant Contact has an Activity page that lists the status of different tasks, such as uploaded contacts, so that you understand what’s going on in the background.
Phone support Isn’t 24/7 but the hours are Still fairly generous, moving from 7 a.m. to 11 p.m. during the week, also 10 a.m. to 8 pm on weekends. Chat is available, and the brokers will call you to make sure to have.
Pricing and Features
Constant Contact offers a number of plans Based upon how big your subscriber base. The plan is $20 a month for as many as 500 subscribers and $45 for up to 2,500. A plan prices $335 for 50,000 and $195 for $10,000 subscribers. Price-wise, it is not too different from Campaigner. You may register for additional add-on services, for example EventSpot ($20 per month for a single occasion; $25 for up to five occasions ) for event registrations, and Survey ($10 per month) to run polls (all of which are included at no additional charge on the Mail Plus program ). The fundamental account comes with a Library to store images used from the email campaigns. MyLibrary Plus ($5 per month) expands your storage to 1 GB. Newsletter Archive ($5 per month) creates a widget that can be added to your website on which you may display links to up to 100 emails. This is a if you would like your customers to have the ability to see your messages that are older.
The free trial gives you access to all You can just send up to 100 emails although these features for 60 days. The trial is a great way to get used to the platform for a number of messages. Once you’re certain about the stage, update to the paid version and start blasting away. There’s also a 30-day money-back guarantee, which is unusual in this area.
When you’re ready to make a newsletter, you May use the template to get started. The editing tool lets you tweak pictures text messages, and colors. There is also a media library where you are able to save your own assets, such as company logos and other images. Constant Contact Customer Service
As Soon as You’re satisfied with your own newsletter, It is possible to send it right away or schedule it for after (in 5-minute intervals, such as 3:05 a.m., 3:10 a.m., and so forth ). We could not find a recurring program to send messages on a daily, weekly, or yearly basis the manner Campaigner doesto send messages based on the local time at the receiver’s location, as GetResponse can.
The Business also recently announced a new Feature called Action Blocks, which allow marketers to include polls or RSVP cubes to standard emails. This enables recipients to answer messages with a single click without having to leave the email inbox and visit a web page.
As Soon as You’ve sent a newsletter, you can monitor Its achievement using the Reports tab. The dash displays the fundamentals, such as unsubscribe requests, and opens, clickthroughs, bounces. A useful bar chart shows open rates and a chart compares performance over multiple campaigns. Users can also pick up to five emails to compare high-level results side by side. The report has a handy Refresh button so that you can observe real-time outcomes. It’s not like MailChimp in which you’ve got to manually load the webpages. When we opened mails and clicked on the links, they were registered nearly immediately.
The Resource Center offers links to Information about typical clickthrough rates by industry. You can also look at relative metrics to figure out if your level of involvement with your customers is improving or declining over the previous 3 months. The cellular app is handy if you want to see the campaign functionality from your mobile device.
There Are Lots of ways Constant Contact: copy and paste, manually type addresses into a form, upload a file (CSV, XLS, XLSX, or TXT), import from Gmail, or pull from Outlook and other (CRM) tools.
When we used the shape to manually add an Speech, we received an error message but it didn’t say what had gone wrong. We were motivated to hit on the Previous button to return and fix the issue but we couldn’t because the page had expired out of our browser (Firefox) cache. After a couple of attempts, the entire page crashed. This was an unusual experience, to say the least. Constant Contact has ensured us its infrastructure has greatly improved since our initial test and that this is unlikely to occur again.
The document upload, Gmail import, and CRM Migration alternatives, on the other hand, were stable and easy to use. We believe most people would end up using these choices. We monitored the upload improvement under”Contacts: Activity” and was informed when the import was complete. Much like Campaigner, Constant Contact allows Mailinator and other addresses that are disposable. It’s too bad most services don’t comply with the example of GetResponse$15.00 in GetResponse, which filters out known disposable domains. Constant Contact instead flags contacts which are inclined so the user can choose whether to eliminate or store them to be transactional or other similar addresses.
Segments are based on which list you Choose when saving the contacts but additionally, it is quite simple to go back and adjust the list. In the Contact Managerwe clicked on the addresses we wanted to add to a different listing. A new feature enables users to choose a list for contacts to be added to whenever they click a link in an email, the company said. This feature is available in most packages. Additionally, it can be paired with an autoresponder so that, when a link is clicked by a touch, there is a email delivered to them automatically. Constant Contact allows you assign tags to contacts, which is helpful if you need to track things such as the way they signed up, if they are loyalty members, or anything else you may want to track. Constant Contact Customer Service
Our only quibble with the Contact Manager is That it is a pain. After we cut and pasted our listing, we just dropped in email addresses. We didn’t have other fields, such as name or address. To bring this, we had to load each listing and update the subjects. Because the pages were slow to load in our testing, this was not that straightforward. Since we can see the entire list in Contact Manager, it would have been nice to be able to simply click on the lost area, input, and just keep going straight down the page. Lesson learned: Be sure to have all of the relevant fields populated in the list before uploading the names.
Constant Contact also enables you to create forms That clients can use to sign up for newsletters and emails. These forms may be hosted on your own site or on Constant Contact’s servers. You can segment the users based on if they used the form or alternative methods, which can be helpful. The business also recently announced a new sign-up form editor that’s designed to allow users to create inline forms which may be embedded onto a website in addition to pop-up forms that can be customized to display after a fixed amount of time or when a visitor tries to leave the website, the business stated.
Constant Contact demands you to confirm that You have consent from your whole record! As there’s absolutely no way to verify you have permission from each person receiving messages sent to this address you also can’t use set addresses like sales @ or advertising @ addresses or distribution lists. You might create autoresponders, recorded under the button, to send every time a user is added to a list. We used the templates to build a newsletter that was Welcome .
Constant Contact appears like a Professional stage but its arbitrary error messages were disconcerting. This apart, the instrument is strong, and for small businesses Constant Contact is a fantastic way to begin. We wish it provided a bit more flexibility in the scheduling of autoresponders particularly. Constant Contact Customer Service
If you don’t want these Additional features, However, then Constant Contact is an excellent option. Should you want just a little bit more flexibility in your marketing strategy, then have a look at email marketing Editors’ Choices Campaigner and MailChimp.
Because Constant Contact merely offers seven Kinds of marketing automation functions does not like to refer to itself as a marketing automation suite that is traditional. Instead, Constant Contact likes to tell prospects that it’s a cross between email marketing and advertising automation or what it calls”email automation.”
That’s because, unlike other tools, such as Editors’ Choice marketing automation systems Pardot and HubSpot, Constant Contact does not doesn’t provide branching logic. It focuses to begin automation campaigns. For example, you can begin an automation workflow whenever someone joins a list or achieves a milestone, such as a birthday or anniversary as a customer. You can’t change automationsbased on whether someone opened an email, forwarded an email, or clicked on a link inside the body of this email.
Automation platforms slightly more smart and, well, automatic, than email tools, create life easier for marketers and more personalized for customers. In addition, Constant Contact doesn’t provide A/B testing (they do provide subject line A/B testing), no research marketing addition, and the restricted workflows it is possible to create do not offer you drag-and-drop builders, that can be pretty much standard these days. Should you require basic automation for second and first interactions with customers, then Constant Contact is a automation program. However, if you want flexible workflows and sequencing that adjust to your customers’ specific activities Constant Contact isn’t strong enough to compete at the marketing automation space.
As Constant Contact themselves reiterate through their site, they are a tool for small businesses. And, as such, it’s worth assessing them on these terms. As mentioned above, they have enough of the fundamentals covered to meet small companies, and then we’d recommend them highly if it had been as simple as that. Constant Contact Customer Service
The Matter, these days, is that there are plenty of other email Tools that offer even more than Constant Contact, and also for a whole lot less money. This includes not only features, but also user expertise. In reality, for the volume you pay with Constant Contact, you might end up using tools like ActiveCampaign and GetResponse.
They do pick things up Due to their adequate deliverability rates, integrations (particularly social media integrations), also for allowing different access levels for different users. With recent improvements to promotion automation and reporting, it will seem as though they’re making an attempt. But their lack of advanced features which makes it hard to recommend over others at their price point. Constant Contact Customer Service