Background Constant Contact Customer Support
Constant Contact have been from the email marketing video game since 1995. Throughout that time they’ve managed to turn into one of the most used email tools in the world. Constant Contact Customer Support
What Makes them unique is that they’ve added features over the decades that none of their competitions game, such as surveys, an event management tool, and campaigns. These contribute to the varied list of email alternatives available, in addition to automations and newsletters that are recurring.
In Addition to these choices, they also boast a Market with over 400 integrations that cater to even the most niche of products and apps. Yet despite these flashy numbers and attributes, interest in Constant Contact seems to be according to Google Trends. Enough reason for us to have a closer look at Constant Contact’s ins & outs and check whether it’s still applicable in the 21st century.
If You’re choosing an email Marketing tool for the small business, you could do much worse than Constant Contact (which begins at $20 a month). If you would like to try out some of the features without committing the company provides a trial. This review looks specifically. Were it not for a few unexplained technical hiccups, Constant Contact might have been an easy choice for our option.
How does Constant Contact pile up against the Competition for businesses with 2,500 contacts in its own marketing database? It carries a $45-per-month price tag that is top. Email advertising tools also have a limit on the number of messages you can send in a month but Constant Contact does not.
Since our last appearance, Constant Contact has Email autoresponders beyond those triggered including birthdays and anniversaries. You can send an email series to a set like a day-by-day guide to getting started with your service or follow-ups to an event. This works by matching them up with autoresponders and segmenting your contacts into different folders. The picture library currently allows 2 GB of storage. Users may access stock photos directly through Constant Contact. Last, you can now interact with support via Twitter. Constant Contact Customer Support
Constant Contact is Simple to Use and has plenty Beginning with the data icons helpfully located next to fields and choices describing what they are Knowledge Base articles, and coaches available at a toll-free number. Constant Contact has a Task page that lists the status of various tasks, such as contacts that are uploaded, so you understand what’s going on in the background.
Phone support Isn’t 24/7 but the hours are Still fairly generous, going from 7 a.m. to 11 p.m. during the week, also 10 a.m. to 8 p.m. on weekends. Chat can be obtained, and the agents will call you to make sure you have.
Pricing and Features
Constant Contact offers a number of programs Depending on how big your subscriber base. The plan is $20 a month for up to 500 subscribers and $45 for up to 2,500. A plan costs $195 for 10,000 subscribers and $335 for 50,000. Price-wise, it is not too different from Campaigner. You can sign up for additional add-on services, such as EventSpot ($20 a month for one event; $25 for up to five occasions ) for event registrations, and Survey ($10 per month) to conduct polls (all of which are included at no additional charge on the Email Plus plan). The fundamental account comes to store pictures used from the campaigns with a Library. MyLibrary Plus ($5 per month) expands your storage to 1 GB. Newsletter Archive ($5 a month) generates a widget which may be added to a website on which you may display links to around 100 mails. This is a useful add-on if you want your customers to have the ability to see your messages that are older.
The free trial gives you access to all These attributes for 60 days but you can send up to 100 mails. The trial is a great way to get used to the platform for a number of messages. When you are sure about the platform, update to the paid version and start blasting away. There is also a 30-day money-back guarantee, which is uncommon in this area.
When you are ready to create a newsletter, you Can use the template to get started. The editing application lets you tweak colours, pictures, and text messages. There is also a networking library where you can save your own assets, such as company logos and other images. Constant Contact Customer Support
As Soon as You’re satisfied with your own newsletter, It is possible to send it immediately or schedule it for later (in 5-minute intervals, such as 3:05 a.m., 3:10 a.m., and so on). We could not find a recurring schedule to send messages on a daily, weekly, or monthly basis the manner Campaigner does, or to send messages depending on the local time at the recipient’s place, as GetResponse can.
The Business also recently announced a new Feature called Action Blocks, which enable marketers to include polls or RSVP cubes to standard emails. This permits recipients to answer messages with one click without needing to depart the email inbox and go to a web page.
You can track, once you’ve sent a newsletter Its success by using the accounts tab. The dash displays the basics, such as opens, clickthroughs, bounces, and unsubscribe requests. A handy bar chart shows open rates and a graph compares performance over multiple campaigns. Users can also select up to five emails to compare high-level results side by side. The report has a convenient Refresh button so you may see real-time results. It’s not like MailChimp where you’ve got to manually load the webpages. When we opened mails and clicked on the links, they were registered almost instantly.
The Resource Center offers links to Info about typical clickthrough rates by business. You can also look at comparative metrics to find out if your level of involvement with your customers is improving or declining over the previous three months. The mobile app is useful if you want to see the campaign functionality from your mobile device.
There Are Lots of ways Constant Contact: copy and paste, manually type addresses into a form, upload a file (CSV, XLS, XLSX, or TXT), import from Gmail, or pull from Outlook and other (CRM) tools.
When we used the shape Address, we received an error message but it did not say what had gone wrong. We were prompted to hit on the Previous button to go back and fix the issue but we could not because the page had expired from our browser (Firefox) cache. After a few attempts, the entire webpage crashed. This is an odd experience, to say the least. Constant Contact has assured us has greatly improved because our initial test and this is not likely to happen again.
The document upload, Gmail import, and CRM Migration alternatives, on the other hand, were stable and easy to use. We believe most people would end up using one of these choices. We monitored the upload progress under”Contacts: Activity” and was informed while the import was finish. Much like Campaigner, Constant Contact allows Mailinator and addresses that are disposable. It’s too bad most services don’t follow the example of GetResponse$15.00 at GetResponse, which filters out known disposable domains. Constant Contact instead flags contacts that are likely to be transactional or other such email addresses so that the user can choose whether to eliminate or store them.
Segments are based on that list you. If saving the contacts but it’s also quite simple to go back, choose and change the list. From the Contact Managerwe just clicked on the speeches we wanted to incorporate to a different list. A new feature enables users to select a listing for contacts to be added to if they click on a specific link within an email, the company said. This attribute is available in most packages. It may be paired with an autoresponder so that, when a touch clicks a link, a email is delivered to them automatically. Constant Contact lets you assign tags to contacts, which is helpful if you want to track things such as the way they signed up, if they’re loyalty members, or anything else you might want to monitor. Constant Contact Customer Support
Our only quibble with the Contact Manager is That it is a pain to edit the consumer records. When we cut and pasted our listing, we just dropped in email addresses. We didn’t have other areas, such as name or address. To bring this, we had to load each record and update the fields. Because the pages were slow to load in our testing, this was not that straightforward. Since we could see the whole list in Contact Manager, it might have been nice to be able to simply click on the missing area, enter, and just keep going straight down the page. Lesson learned: Be certain to have all the applicable fields before uploading the names populated.
Constant Contact also lets you produce forms That clients can use to sign up for newsletters and emails. These forms may be hosted on your own site or on Constant Contact’s servers. The consumers can be segmented by you based on whether they used alternative procedures or the sign-up form, which may be helpful. The company also recently announced a brand new signup form editor that’s designed to allow users to create inline forms which may be embedded on a website in addition to pop-up forms which can be customized to show after a fixed amount of time or when a visitor attempts to leave the website, the company stated.
Constant Contact requires you to confirm that You have consent from your list–no purchased lists allowed! You cannot use group addresses such as [email protected] or advertising @ addresses or distribution lists since there’s no way to confirm you’ve got consent from every individual receiving messages. You can create autoresponders, listed under the button, to send automatically every time a user is added to a list. We used the templates to construct a particular publication .
Constant Contact appears like a Platform but its error messages were disconcerting. This the instrument is strong, and for companies new to email marketing, Constant Contact is a good way to begin. We wish it provided flexibility in the scheduling of autoresponders of campaigns and creation in particular. Constant Contact Customer Support
If you do not want these features, Then Constant Contact is a superb choice. Should you need a little bit more flexibility in your marketing strategy, then have a look at email advertising Editors’ Choices Campaigner and MailChimp instead.
Because Constant Contact merely offers seven Kinds of marketing automation works does not like to refer to itself as a marketing automation suite that is traditional. Instead, Constant Contact likes to inform prospects that it is a cross between email advertising and marketing automation or what it calls”email automation”
That is because, unlike other tools, such as Editors’ Choice marketing automation systems Pardot and HubSpot, Constant Contact does not doesn’t offer branching logic. Instead, it focuses on two factors to begin automation campaigns. By way of example, you can begin an automation workflow whenever someone joins a list or achieves a landmark, such as a birthday or anniversary for a customer. But you can not alter automationsbased on whether or not someone opened an email, forwarded an email, or clicked on a link within the body of this email.
Automation platforms automatic more intelligent and, well, than email marketing tools, create life more personalized and more easy for entrepreneurs for customers. In addition, Constant Contact doesn’t provide A/B testing (they do offer subject line A/B testing), no search marketing addition, and the restricted workflows it is possible to create do not offer you drag-and-drop builders, that can be pretty much standard nowadays. Should you require automation for first and second interactions with clients Constant Contact is a automation program. If you would like innovative sequencing and adaptive workflows that adjust to your customers’ specific activities Constant Contact is not strong enough to compete at the marketing automation space.
As Constant Contact themselves reiterate through their website, they are a tool for companies. And, as such, it’s worth evaluating them on these terms. As mentioned previously, they have enough of the basics covered to satisfy small companies, and then we’d recommend them highly, if it were as simple as that. Constant Contact Customer Support
The Matter, these days, is that there are plenty of other email Tools that offer even greater than Constant Contact, and also for a whole lot less money. This includes user experience, but also not only features. In reality, for the amount you pay with Constant Contact, you could find yourself using much stronger tools such as GetResponse and ActiveCampaign.
They do pick up things Due to their decent deliverability prices, integrations (particularly social media integrations), also for allowing different access levels for separate users. And with recent improvements to coverage and marketing automation, it does seem like they’re making an effort. But their lack of innovative features, such as marketing automation, which makes it hard to recommend over others at their price . Constant Contact Customer Support